Policies

Acceptable use

What Dropline is for: checking stock, joining queues, carting and buying from online stores using your own accounts and your own payment methods.

Not allowed, ever:

• Anything illegal where you are or where the target site is.
• Fraud of any kind: stolen or unauthorised payment methods, chargeback abuse, fake identities, account takeover, credential stuffing.
• Banks, payment processors, government, healthcare or other sensitive services. Our upstream networks block these and so do we.
• Attacks: denial of service, port scanning, exploiting vulnerabilities, spam, scraping personal data.
• Sharing or reselling your account or proxy lines. One person, one account.
• Working around our limits (cool-downs, per-subnet caps, data caps) or probing our systems.

Store terms: automated buying may be against a store's terms of service. You accept that risk. We make IPs as clean as we can and rest them when they get blocked, but we can't promise any store will let a purchase through.

What we log: which pool you used, how much data, and when. Your traffic is encrypted end to end — we see the site name, not what you send to it.

Enforcement: if we see abuse we may suspend or close the account without refund, and we will cooperate with lawful requests. If you're not sure whether something is allowed, ask first: [email protected].

Refunds

Monitors (data): full refund within 7 days of purchase if you haven't used it. Once data has been used, the remainder stays on your account and never expires, but isn't refunded.

Checkout IPs: full refund within 24 hours of purchase if the IP has carried no traffic. After that the 30-day rental is non-refundable. If an IP gets blocked, use a swap — that's what they're for.

Swaps and extras: not refundable once used.

Our mistake: if something on our side didn't work — an IP that was dead on arrival, a pool outage during your rental — tell us within 7 days and we'll credit or refund, no argument.

How: email [email protected] from your account email with your account id (on the Account screen). Refunds go back to the original payment method within 5–10 business days.

Chargebacks: please ask us first. A chargeback on a legitimate charge closes the account.